By renting with Tofinity Decor LLC, the customer understands and agrees to the below Terms & Conditions:

Rental Minimum

All orders must meet a $200 rental minimum. This does not include tax, delivery, setup, takedown or other fees.

Reservation Deposit

A 50% non-refundable reservation deposit is required to hold the rental items for your event date. The remaining balance on the order is due by thirty (30) days before the event

Damage Deposit

To account for potential damaged and/or missing items:

• Your Total Cost will include a 25% damage deposit. This fee is not optional but is fully refundable within 72 business hours after the event, barring any potential damage, theft, loss, and/or excessive wear of Rented Items.

• Client is responsible for loss, damage and/or excessive wear of items, and will be responsible for the cost of replacement or repair while Rented Items are in Client's possession (from time of delivery/setup until items are picked up by Tofinity Decor staff). Client is responsible for ensuring all Rented Items are in the same condition in which they were received, except for ordinary use, wear and tear. If event is outdoors, Client is to ensure that Rented Items are protected from the weather at all times. Rental property is NOT to be moved beyond the immediate premises of the delivery and/or set-up. There will be an extra cleaning charge for any wax, excessive grease/soiling, ink and/or hard to remove stains on linens and fabrics.

• Any items considered un-rentable by Tofinity Décor standards will be charged at full replacement value. Any assessed damage and/or excessive wear will be automatically subtracted from the Damage Deposit fee, and the remaining balance will be refunded to Client if applicable. If the assessed damage should exceed the Damage Deposit fee, the repair or replacement cost will be presented in a separate invoice payable within 1 week of receipt of invoice. For any assessed loss, the replacement value of items will be determined by age and condition at time of rental at the discretion of Tofinity Decor.

Rental Duration

All rental items are for a maximum of 14-hour period

• Retrieval/takedown will typically be done the same day as delivery/setup

• Any retrieval/takedown time starting after 10pm will incur extra fees

Delivery Terms

All items will be delivered and retrieved by Tofinity Decor Staff. Client self-pickup/return is not available at this time

• Our service area is limited to Indianapolis, Indiana, and surrounding suburbs up to 50 miles of zip code 46231.

• Delivery fees start with a flat rate of $50 plus $2 per mile for every mile over 20 miles

• For large orders or large items requiring truck rental (as determined by TD), delivery fee will be $50 flat rate plus $2 per mile.

• For orders totaling $1000 or more (minus taxes and service fees), delivery is free up to to 20 miles of zip code 46231

• Any retrieval/takedown time starting after 10pm will incur an extra fee of $50/hour for every hour or any portion of that hour after 10pm

• If applicable, any extra fees will be included in your final quote (based on order size, pickup time, and/or floor level)

Cancellations for any reason must be done at least 30 days prior to your event date in order to receive a full refund (with the exception of the 50% non-refundable deposit). Cancellations made less than 30 days prior to your event are non-refundable.

The 50% non-refundable deposit is not refundable. No Exceptions.

Please review our Rental Terms & Conditions for additional information.

Our service area is limited to Indianapolis, Indiana, and surrounding suburbs up to 50 miles from zip code 46231

Yes, we have a $200 rental minimum. This does not include tax, delivery, setup, breakdown or other fees.

Refundable:

1. Damage Deposit (25%) is required on all orders. This is to account for any potential damage, theft, loss, and/or excessive wear of rented items while in your possession. This fee is fully refundable after your event, barring any damage, loss, and/or excessive wear of rented items while in possession

Non-Refundable:

1. Indiana Sales Tax (7%) is required on all rental items.

2. Setup/Takedown Fees for non-required items. For items in our inventory that require setup/takedown by TD Staff, this fee is already included in listed price for those items. Should you opt for setup/takedown service for non-required items, additional fees will apply

3. Delivery fees start with a base rate of $50 plus $2/mile for every mile over 20 miles of zip code 46231. For large orders requiring truck rental as determined TD, delivery fees start with a base rate of $50 plus $2/mile. For orders totaling $1000 or more (minus tax and service fees), delivery is free up to 20 miles of zip code 46231. If applicable, any extra fees will be included in your final quote (based on order size, pickup time, and/or floor level). Our service area is limited to Indianapolis, Indiana, and surrounding suburbs up to 50 miles of zip code 46231.

• All items will be delivered and retrieved by Tofinity Decor Staff. Client self-pickup/return is not available at this time

• Our service area is limited to Indianapolis, Indiana, and surrounding suburbs up to 50 miles of zip code 46231.

• Delivery fees start with a flat rate of $50 plus $2 per mile for every mile over 20 miles

• For large orders or large items requiring truck rental (as determined by TD), delivery fee will be $50 flat rate plus $2 per mile.

• For orders totaling $1000 or more (minus taxes and service fees), delivery is free up to to 20 miles of zip code 46231

• Any retrieval/takedown time starting after 10pm will incur an extra fee of $50/hour for every hour or any portion of that hour after 10pm

• If applicable, any extra fees will be included in your final quote (based on order size, pickup time, and/or floor level)

No, unfortunately, client self-pickup/return is not available at this time.

• All items will be delivered and retrieved by Tofinity Decor Staff.

• Our service area is limited to Indianapolis, Indiana, and surrounding suburbs up to 50 miles of zip code 46231.

• Delivery fees start with a flat rate of $50 plus $2 per mile for every mile over 20 miles

• For large orders or large items requiring truck rental (as determined by TD), delivery fee will be $50 flat rate plus $2 per mile.

• For orders totaling $1000 or more (minus taxes and service fees), delivery is free up to to 20 miles of zip code 46231

• Any retrieval/takedown time starting after 10pm will incur an extra fee of $50/hour for every hour or any portion of that hour after 10pm

• If applicable, any extra fees will be included in your final quote (based on order size, pickup time, and/or floor level)

Step 1: Browse Rental Inventory

Step 2: Complete Rental Inquiry Form

Step 3: Finalize order via email or phone call

Step 4: Quote will be sent to you via email within 2 business days

Yes, a 50% non-refundable "reservation" deposit is required to hold the rental items for your event date. The remaining balance is due by 30 (thirty) days before your event date.

Orders placed 30 (thirty) days or less to your event date is considered a rush order and will be subject to a 20% rush fee. Rush orders must be paid in full at the time of reservation.

All rental items are for a maximum of 14-hour period. Pickup/takedown will typically be done the same day as delivery/setup.

Any pickup/takedown time starting after 10pm will incur an extra fee of $50/hour for every hour or any portion of that hour after 10pm

Yes. Many of our rental items require setup/takedown by TD Staff except for select centerpieces, charger plates, and all linen

All backdrops, most glass items or fragile items with any glass component will require setup/takedown by TD Staff. Setup/Takedown Fee is included in the listed price for required items

Items that do not require setup/takedown by TD staff will typically be dropped off in an agreed designated area at the event location

Setup/Takedown Service is available for non-required items, however, service fees will apply.

Ensure all rented items are protected from rain and any adverse weather conditions. Refunds and cancellations will not be provided in the case of rain. We recommend that customers have a back-up plan in place for rental items in the case of inclement weather.

Client self-setup/takedown option: To get ready for retrieval at the end of your event, please put all items back into their supplied bins/containers. Additional fees will apply if all supplied bins/containers are not present. Charger plates and all linen must be free of food, liquid, or debris at the time of retrieval. It is understandable and expected that there might be a degree of liquid on linen but unacceptable if drenched in liquid.

Candelabras, candleholders, and votives: We recommend you use the LED candles that are already provided as part of your rental costs. Please DO NOT use real/real flame candles in our candelabras, candleholders or votives.

Linens: For drop-off, all linen will be folded but table-ready. Please DO NOT steam or iron: crushed taffeta, accordion crinkle taffeta, velvet and/or sequin fabrics. If self-setup/takedown option, please shake off any food, liquid, debris and fold all linens (Please DO NOT ball up).

Charger Plates: For drop-off, chargers will be stacked in bins. If self-setup/takedown option, please shake or wipe off any food or liquid before stacking, and collect chargers in a stack in the provided bins.

Yes. the items that allow for customization are clearly listed on our website. If this information is not present, then it is safe to assume that the item does not allow for customization. Please feel free to ask anyway

Reductions: reductions to your order must be requested at least 30 days prior to your event. Any reductions requested less than 30 days to your event will not be honored. There will be no refunds on custom items. There will be no refunds on the 50% non-refundable deposit.

Additions: additions to your order can be made up to 2 weeks to your event. However, addition requests are subject to availability, so we ask that you make your requests sooner rather than later.

Cancellations: cancellations for any reason must be done at least 30 days prior to your event date in order to receive a full refund (with the exception of your 50% non-refundable deposit). Cancellations made less than 30 days prior to your event are non-refundable.

Please review our Rental Terms & Conditions for additional information.

Please send us an email at rentals@tofinitydecor.com and we will be happy to answer any additional questions you may have.